Answers to your most important questions

Here you can quickly and clearly find answers to the most frequently asked questions about our shop, your order, and our products.

• For every piece you wear longer, you save resources, energy and CO₂. For each clothing item that doesn’t need to be produced in the first place, around 5kg of CO₂ is saved.
• At 2nd Peak, you’ll find quality at a fair price: High-quality outdoor clothing and equipment costs around 50% less – much of it is barely used.

• Create space: Items you no longer use can find a new life with someone else.
• Fair compensation: Instead of disposing of them at a collection point, you’ll receive money or Store Credit for your treasures at 2nd Peak.
• Sustainable cycle: Selling is just as important as buying. Together, we’re extending the lifespan of products and reducing waste.
• Good feeling: You’re supporting other outdoor fans to live more sustainably when out and about.

Since 2nd Peak launched, we’ve given around 40,000 items a second life together with you, and in doing so, saved around 200 tons of CO₂ during production.

In every product description you will find the most important features of the item. Our online shop might not be as 'perfectly styled' as traditional shops that source their goods in large quantities from the Far East and receive pre-made images and text from the manufacturer. We create every single item ourselves — individually and with great care. Thank you for appreciating that.

When you buy secondhand outdoor clothing and equipment, you make a valuable contribution to greater sustainability. If a product is worn or used for just one more year, its ecological footprint is reduced by up to 25%.

We do our best to ship all items in perfect condition. Please keep in mind, however, that these are pre-owned pieces and minor signs of wear may be present.

We assume no liability for damages resulting from improper use of the goods.

In our physical stores as well as our online shop, you can pay using all common payment methods. If possible, please pay in-store with cash, debit cards, or PostFinance.

Typically, we ship orders within two business days via B-Post. You will receive an order confirmation and a shipping confirmation complete with a tracking number.

Shipping is free for orders with a total value of more than CHF 250.

If an item does not fit or you do not like it, you can return it within two weeks to the following address:

2nd Peak
Freischützgasse 10
8004 Zürich

Please include the enclosed return label so that we can refund your purchase price. The item must be in the same condition as when you received it.

Unfortunately, we cannot offer free return shipping.

Didn't you find an answer to your question?

We would be happy to advise you if you cannot find a suitable answer among the frequently asked questions.